Apple fixes error 53 on iPhone and apologizes – Le Figaro

This error blocked the iPhone 6S 6 and whose TouchID button had been repaired outside an Apple Store. The US group has since corrected this.

Apple finally fixed the error 53. Since September, many users had their iPhone unusable by an update of iOS 9, the mobile operating system of the brand. The persons concerned were the owners of iPhone 6, 6S, 6S 6 More and more who had repaired the Touch ID button on their phone service not authorized by the trademark. In a message to the specialized site TechCrunch, the brand has finally announced the correction of this error, and even apologized.

For Apple, this error was mostly a security aspect, designed to protect users against a malfunctioning fingerprint reader (Touch ID), located in the home button of the phone. Fingerprints used to unlock the latest iPhone and pay online. They are encrypted and protected by a key in a separate memory space of the device. When updating to iOS 9, the system was responsible for ensuring that the Touch ID was indeed the original installed by Apple. If this was not the case, the phone was unusable.

This error was “an internal test and should not affect customers,” said Apple. It was intended to “ensure that the Touch ID works correctly before the unit leaves the factory.” Users affected by this error can therefore now repair their smartphone by connecting to iTunes, to upgrade to an updated version of iOS 9.2.1. Customers who paid for out of warranty repair costs to fix this error will be reimbursed for their after contacting AppleCare.

However, if the new phone will be reusable, the Touch ID it will be deactivated until it has been replaced by a service center approved by the brand. Access to information and the most secure features Apple devices is indeed the Touch ID. It would be dangerous, according to the brand, to let them access without verifying the authenticity of the piece. The question of error 53 is not yet settled. A collective proceeding is pending against the firm, accused of trying to create a monopoly around the repair of its products.

Apple is not the first manufacturer to want to appropriate repair its products: Nikon had made about him in 2012 after he stopped the distribution of spare parts to independent repairers. The same year, the manufacturer Toshiba had faced criticism from Internet users for removing the maintenance manuals of specialized sites. In 2014, the brand Avaya was sentenced to $ 60 million for creating a monopoly on the maintenance of its products.