In April, Mark Zuckerberg announced the opening of a new platform dedicated to the developer on Facebook Messenger. The goal: to allow any company to create “bots” conversation, algorithms supposed to meet the demands of users.
Some unhappy users
Since then, 11,000 bots have invaded the application, including SNCF, Disney, Call of Duty and even L’Express. Better, 23,000 developers have joined Wit.ai Bot Engine, Facebook’s platform in which to develop them.
chat bot Screenshot of Facebook Messenger Express.
L’Express / Facebook
But user feedback, they are far from flattering, especially because many technical problems: bugs or long delays in responses when they are not inappropriate. Messenger bots, far from being comparable to “learners programs” -and even less to artificielles- intelligences are still very sketchy.
David Marcus, the deputy director of Facebook messaging products, announced the introduction of new features such as the integration of GIFs (animated images), sounds, videos and files. But also the opportunity to note the bots and send criticisms and suggestions to developers.
Hopefully these innovations can improve the services rendered by these bots.
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