Sébastien Soriano, President of ARCEP, the authority must remain “itching powder” in the telecom sector. And to strengthen this position, the controller will no longer rely on crowdsourcing, ie on data provided by users themselves.
As we know, ARCEP regularly conducts large field studies meant to check whether the coverage and quality of service promised by mobile operators are respected. These investigations may result in formal notices. Now, these surveys may be supplemented by crowdsourcing.
If you ZDNet.fr reader, you already know well this approach: our service 4G Monitor , proposed by Qosi based on this principle and establishes a barometer real time and quarterly updates of the performance of operators based on the use by mobile users in the test application for smartphones 4Gmark. A barometer that serves as a reference today. In many countries, such as Austria, regulators rely on crowdsourcing to refine their studies.
Sebastian Soriano on Thursday at the offices of Cap Digital
“We want to regulate the data”, announces Sébastien Soriano. “A call for partnership will be soon launched to partner with a specialist of crowdsourcing,” he continues. What put pressure on mobile operators because the quality of service becomes a selection criterion. “Consumers are poorly informed about coverage issues and service quality, price is not everything now,” said the president.
It is also necessary to offer a mature technology in terms of methodology and protocols, well digested in order to avoid any bias or contested by the operators. The selected partner will receive some sort of approval from ARCEP. “Operators are waiting to see us coming, they will be attentive to the partnership,” added Sébastien Soriano. One can imagine a certain excitement heavyweight side of the sector …
However, crowdsourcing will remain complementary to the field by professional technicians investigations. But combining the two will allow a finer vision, the more real the situation. And blackheads (TGV, gray areas …) will become more pregnant. All these results will lead to the publication of news coverage maps in open data, which will be a true point against the information provided by them, operators … The first will arrive this year (voice and SMS) and those addressing the data in 2017.
And that’s not all. ARCEP intends to open a kind of hotline presented as a “reporting platform” difficult to place a call or surf to a particular location. “We will not respond to any complaints that we receive but we will gather information to bring a systemic response” Sébastien Soriano. Again, we are in control by the data.
“This regulation by the data, using the information to regulate must push operators to invest,” summed up Sébastien Soriano, because it ‘ is the goal. ARCEP intends to wave the red rag to unlock the coffers of these actors.
In the coming months, ARCEP intends to open other site. Through the Digital Act, the authority will be able to launch investigations or searches on compliance by operators of Net neutrality. It will also continue the work on the business market where ARCEP intends emergence of a third actor and finally allow companies to take better advantage of the optical fiber. A complex subject, structuring the economy, which we will return soon.
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