update of its phone operating system has become a trivial gesture for all smartphone holders. Yet in recent months, this operation resulted in the total blockage of the device for many users of iPhone 6 and 6+ who tried to pass iOS9, reports the Guardian . At issue:. “error 53″ , which makes it unusable smartphone
According to the British daily, the problem seems to affect users who repaired the button “home” their iPhone, at the bottom of the unit and equipped with a fingerprint sensor. The error 53 is to trigger the update of iOS, if the repair was carried out by unauthorized by Apple body. “ No warning, and no solution ” says Guardian , which evokes several customer testimonials who advised the Apple Store to buy a new iPhone.
the emergence of the problem, which affected users from different countries, including France, has attracted much criticism, some netizens accusing Apple to have found a new way to bypass the non-authorized repairers. “ Once you’ve purchased an iPhone, it’s yours, you should be able to repair it yourself ” and advance columnist Ewan Spence in the magazine Forbes , recalling in passing that some areas are devoid of authorized repairers.
Apple evokes a security measure
Apple, meanwhile, ensures that this is a security measure to prevent piracy of the device “touch ID”, which captures the fingerprint, as explained a company spokesperson the Guardian
“We protect the data of the fingerprint using a secure enclave, coupled with a unique touch sensor ID. When an iPhone is repaired by a licensed trade (…), this coupling is revalidated. This check ensures that the appliance and software-related Touch ID remains secure. Without this unique coupling, a touch sensor may be substituted malicious ID and access the secure enclave. “
Clearly, Apple claims to guard against hackers who would replace the touch device ID to spy the user or perform certain actions on his phone.
explanation was not enough to appease users. A law firm in Seattle, the United States, they even launched a call to launch a “class action” against Apple.
What should users victims of this problem? “ It does not seem to be any answer” , explque a ticket Kyle Wiens, founder of iFixit, a website that provides repair tips for different devices including the iPhone. “ All we can hope is that your Apple Store is a solution, or Apple solves this problem. ” the meantime the only solution seems, for users who carried out repairs on the button “home” to refrain from updating their phone
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