Note 7 : the batteries are not the only problem – ZDNet France

for almost three weeks, the technical team of Samsung is attempting to identify the problem, pushing his Note 7 to overheat, and that it is the first model or the replacement supposed to be safe. Soon enough, rumors have highlighted the fact that the battery is not the only component in question. Today, this track seems to be confirmed.

“We are investigating all aspects of the device, whether it’s the battery, hardware, and software.” said co-group CEO, J. K. Shin, the former head of its mobile division. “We are trying to know with any certainty if there have been problems on other elements”, he said at a meeting of shareholders at Seoul. “It could be the battery, or something else.”

Samsung had initially explained the problem in a defect of the battery manufactured by its sister company Samsung SDI. Gold JK. Shin indicated that the replacement units distributed were fitted with batteries manufactured by another group, presumably the chinese ATL. He also promised a “comprehensive reform” of the process of production and quality control to prevent another crisis. “We know that we need to work hard to regain your trust and that is what we will do”, he launched to the shareholders.

Of the scientists interviewed also mentioned an interaction with another component, namely the processor, which would be hit by a bug related to the management of the fast charge, making it de facto the battery unstable and causing, therefore, overheating. Translation : wanting to offer a refill as fast as possible, Samsung has weakened the component.

The case of the Galaxy Note 7 will weigh for a long time on the group’s finances, not to mention the consequences on the image. After lowering of 33.3% in its forecast of operating profit for the third quarter, the group has estimated Friday at $ 3 billion shortfall predictable on the whole of the two following quarters.

We can consider that this matter cost him already more than 2 billion euros. In the medium term, some analysts even argue that the notes had reached to 10 billion dollars.