The United States, a class action has been launched against Samsung after the case of the Galaxy Note 7 to be defective. In France, the reactions of various users and readers press us to ask whether such legal action is possible here. Part of the answer.
Even after you have stopped the sales of the product and initiated a replacement program and reimbursement, Samsung has not yet finished with the fiasco of the Galaxy Note 7. In effect, the company will now have to face the dissatisfaction of the users, especially in the United States where a class action has been launched against him.
also In France, many consumers have expressed dissatisfaction. To such a degree that one may wonder if a class action could take place, here in France, against the company.
The idea of a collective procedure in France
going to make a turn on the forum of the magazine 60 million consumers, we can read a message posted by a dissatisfied consumer who calls other people to get together to launch a legal action against Samsung. “We believe that our safety has not been respected and that several anomalies in the management of this industrial crisis leave much to be desired in the eyes of the consumer code “, wrote this last.
UFC que choisir insane
the author of The post announcement of its intention to ally with the association UFC que choisir to launch the action group. It clearly suggests that the latter has launched an appeal for witnesses to gather the necessary elements in the class. In order to verify this information, we have contacted UFC que choisir which belies, at least in part, this information.
An appeal for witnesses has been launched, but only in order to know more about the problems encountered by the users (information, support, reimbursement, etc). “This does not say that a group action will be initiated “, we said UFC que choisir. In other words, the message posted on the forum involves the association without its consent.
The grumbling monte
Despite the character being unreliable the said post, the latter has at least the merit to illustrate the rise of dissatisfaction among French consumers. We have received several mails from readers angry about a lack of responsiveness and effectiveness on the part of Samsung.
one of the most critical recurring points the finger the lack of compensation for the inconvenience, the company simply repay only the Galaxy Note 7. Anxiety plane also on accessories compatible with the device.
according To an article of 60 million consumers, the program Samsung suggests that only original accessories purchased from an official dealer will be reimbursed. And all those who have not purchased their smartphones on platforms certified by Samsung, going for example on Ebay or Leboncoin, could also never be reimbursed.
The class action, not so simple
Despite these challenges, it seems unlikely that a class action could be launched in France. On the one hand, because only a consumers ‘ association approved may initiate such legal action. On the other hand, il does not seem to be sufficient evidence against the management of this crisis by Samsung to worry about the company. It is not, however, completely safe and must avoid a new scandal that would taint its reputation.
And you ?
If you’re affected by the recall program and reimbursement for Samsung, please do not hesitate to let us know in the comments or by email. In this regard, two of our readers have expressed the willingness of Samsung to remotely disable the devices not returned to the Korean giant. We don’t know for the moment.
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