desperate to avoid a new incident or a casualty, Samsung is doing everything to recover the Note 7 already sold. At the point of deploy atms of recovery in the airports where the phablatte is forbidden by volume In France, we do not know the number of Note 7 actually delivered but the world number one did everything for not to let any of these smartphones in the wild. Leaves to take some liberties.
Thus, “the persons in possession of a Galaxy Footnote 7 may either obtain the reimbursement of their device or have it replaced by a Galaxy S7 or S7 edge (the difference of price will be compensated). Customers who purchased accessories specifically for Galaxy Footnote 7 can also seek reimbursement”, says the manufacturer.
“We apologize to our customers of the Galaxy Footnote 7 for not having responded to the degree of requirement expected from Samsung, as well as for the inconvenience caused. We would also like to thank them once again for their patience. The safety of consumers is our top priority, we also ask that all persons in possession of a Footnote 7 kindly follow the procedure to get the refund of their device or have it replaced.”, added Jean-Philippe Illarine, Vice-President of the Mobile division at Samsung Electronics France.
Yes, but… It seems certain that some users will remain in their Footnote 7. For showing off or because they simply have not noticed overheating. Has their risks and dangers ? Samsung does not want to just not take that risk. According to a testimony gathered by 01Net, Samsung France has clearly suggested that the devices not returned would be disabled remotely with the help of operators. In order to make it unusable. “We inform you that as a precautionary measure, your Note 7 will be made inactive in all the operators in the next few days” would have proclaimed the customer service department of French to a user.
This unprecedented action raises some questions of law. Remains that the precautionary principle must prevail and Samsung, already the subject of collective complaints in the United States and in South Korea, intends to demonstrate that it is taking all possible measures.
Interviewed by our care, Samsung France does not confirm but does not contradict it either. The press service tells us that the firm “is exploring all options to achieve the faster the return of all the Galaxy Note 7 is still in circulation”.
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