Samsung recalls three million washing machines – RTL.fr

Credit : JUNG YEON-JE / AFP

The Samsung logo at the HEADQUARTERS of the brand in south korea in Seoul, November 22, 2013. (archives)

by Ambre Deharo published on 04/11/2016 22:05

New scandal for Samsung. After having had to ask for the recall of its Galaxy Note 7 due to batteries that were exploding, the brand of south korea has requested this Friday, November 4, the recall of about 2.8 million washing-machines, according to a report by the commission of consumer protection, u.s. (CPSC). “The lid of these machines can detach unexpectedly from the chassis while it is running, which presents a risk of injury”, for the individuals around, details of the recall notice.

The operation 34 models of washing machines manufactured by Samsung in China, Thailand and South Korea, and marketed in the major retail brands Best Buy, The Home Depot, Lowes and Sears, as well as in several other stores for smaller sizes. Are concerned the models are sold between march 2011 and November 2016, models ranging from 450 to 1,500, or $ 405 to 1350 euros. The CPSC encourages consumers to make contact as soon as possible with Samsung in order to verify if their model is affected by the recall notice. If this is the case, the consumer can request an intervention free at home in order to reinforce the cover plate and with a warranty extension, or full refund machines purchased less than 30 days before the recall of the brand, or even a discount on the purchase of a new machine washing machine Samsung or another brand, with free installation included and recovery of the old device.

Several incidents have led to injuries

In total, Samsung has received approximately 733 incident notifications, relating, inter alia, cases of excessive vibration and detachment of the lid. in Nine of these cases have led to injuries, including a broken jaw, a broken shoulder, as well as falls. Three consumers had filed complaints against Samsung last August, explaining that their machine had exploded in full cycle. In the Wall Street Journal, John Herrington, director-general of equipment at Samsung America, said that the group’s priority remained to “reduce the risk of any security in the homes, and to provide solutions to clients quick and simple” to the problems encountered.

Samsung crosses definitely a bad pass. In October, the group announced the definitive cessation of the production of the Galaxy Note 7, launched in August. More than 2.5 million copies had been recalled, which had cost the brand more than 2 billion euros. This time, according to figures from Credit Suisse given to the Wall Street Journal, Samsung could lose up to 15 billion euros.

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