Samsung victim syndrome”, Note 7″ on his washing machine ? – The Digital

in appliances recalled by a manufacturer, this happens frequently. Dryer catches fire, washing machine faulty, ovens,… And besides this is rather seen as reassuring and evidence of serious. A pity for Samsung that its recall massive washing machine (almost 3 million) in the United States comes at a time when the explosions of Note 7 are still far from being forgotten.

It is not uncommon for large appliances being recalled by manufacturers to limit certain risks. Washing machines “explode”, this is worrying, because of the violence of the phenomenon. At the end of September, the United States, some consumers complained of having suffered the explosion of their washing machine from the brand Korean. What the CPSC (Consumer Product Safety Commission) is interested in up close. Samsung had issued a press release in which he referred to the units produced between march 2011 and April 2016.

Samsung spoke of it as the “rare case” in which “abnormal vibration” could cause such damage. The manufacturer therefore recommended to owners of the washing machine involved (without yet specifying the model) using the program “sensitive” to wash the parts of the most heavy and bulky as the comforter, or, more generally, the bedding, the textile water-resistant or heavy.

This note is full today of a form in which american consumers can enter the serial number of their washer-dryer to check if it is affected by any of these risks, in which case, Samsung offers two solutions : a free repair at home or a recovery (versus finance) of the old model. According to Reuters news agency, this voluntary recall affects almost 3 million washing machines, exclusively references american top loading.

according To the agency, “only” nine reports of incidents that have caused injuries or damage were reported. The recall of 2.8 million washing machines may seem oversized, but by the time that run, this may be understandable. Samsung done with extreme caution, limiting any risk of an incident and taking special care of his image in this delicate period for the company in terms of communication. This is easily explained : to begin with, the problem is found in the United States, a country extremely picky judicially on this kind of case.
moreover, this comes just after what we might call “the crisis Galaxy Note 7″ and in order not to lose the trust of the consumers, the manufacturer can not afford missteps. Finally, no chance for Samsung, it is the United States that the “case” in Note 7 has had the most impact. And because, on 2.5 million of the phones that had been distributed around the world, 1 million was in u.s. territory. We can only withdraw a thing to Samsung : in the case of the Note 7, the crisis has been rather well managed (especially overseas, because in France, it was a bit “chaotic”). With this recall massive washing machine, Samsung tries to keep things under control and to limit damages.