Each year, we can find out who was the worst student of telecommunications operators in France and for the year 2014, it’s Free appears in the list for the Internet and SFR for mobile, d According to the observatory complaints and dissatisfactions of AFUTT!
The AFUTT, the French association of users and telecommunications, collects and analyzes complaints and dissatisfaction of French consumers about every year telecommunications operators. A survey that then establish, for each year, a ranking of operators for the Internet as well as mobile and fixed and it has just been published for the year 2014.
For more than 45, the AFUTT is to inform and protect the users so that they benefit on the whole territory, access and quality at the best prices in the information technology and electronic communication.
More than 3,000 complaints received in 2014!
In total, AFUTT collected no fewer than 3,000 complaints during the year 2014. The most large number of complaints concerning mobile telecommunications with 55.8% to fixed Internet with 35.2% and the fixed phone with 9%. Note that the mobile-related complaints are slowly returning to normal after two years very high in 2012 with 64.3% of the complaints and 2013 with 61.3%. The side of the Internet, there is an increase of 4% compared to 2013 and less than 1% for fixed telecommunications.
In 2014, we recorded 2.5 million subscribers to fixed Internet Rate Very High and 7.5 million 4G subscriptions. The number of users has also continued to increase throughout the year, while the number of complaints dropped by 200 compared to 2013. However, with the deployment of 4G, it was not won by advance.
Free regained the lead of the worst performers of the Internet
Free was in the lead for a few years of this ranking complaints against Internet service providers, but had finally succeeded in 2013 to make way for Orange. But this will not have time today, Free resumes pole with a huge share of 29% of total Internet sector complaints. Behind include Orange and SFR tied with 21% each.
SFR, the poor student surprise to the mobile
Some complaints aside for mobile communications in 2014, we did not expect the operator SFR to the top of the table and yet it goes from 3rd place in 2013 to first in 2014 with a huge share of 30% of complaints. Behind, there are two regulars of the spotlight, Orange and Bouygues 24% with only 18%, 7% less than in 2013. Note that Free mobile does not move with only 9% of the complaints.
Top 10 complaints per sector
To get an idea of the main problems encountered by users who have lodged a complaint with the AFUT, here are the Top 10 disputes between consumers and traders. You will find in the first place ranking of Internet complaints and then the one on mobile telecommunications.
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