Galaxy Note 7: ordering the recall criticized the US – ZDNet France

The case of Galaxy Note 7, the battery exploding takes each day a little more important. Remember that the world number one smartphone decided the heartsick to stop worldwide shipments of its latest terminal after reviewing 35 cases. The PHABLET which was to be launched last week in France will remain the sine die conspicuously absent.

As for the 2.5 million devices already sold in Korea, the US and several other countries, they will be recalled and exchanged free of charge, said the giant in a statement.

But the organization of this recall cringe, especially in the United States. The influential Consumer Reports estimates that the manufacturer does not use the right channels,

The equivalent of the association 60 million consumers estimated that Samsung should have to go through the very official Consumer Product Safety Commission ( CPSC). The latter can act on particular distributors, making it illegal to sell the terminal in question. Indeed, it seems that the shops still sell the smartphone, found the association.

“Samsung should immediately work with the CPSC to organize the recall, it is particularly worrying that the Note 7 are still available (Friday),” said Maria Rerecich to Consuler Reports.

Samsung for its part reduced the time to exchange a week and also offers an exchange against a Galaxy S7 or S7 Edge (with refund of the difference).

Because if the case of batteries exploding is a disaster in terms of image, it will be financially. According to expert estimates cited by Bloomberg, the return program will cost $ 1 billion to Samsung, not to mention the impact on future sales of the PHABLET.

Samsung said that 35 cases of explosion have been identified and that the risk is 24 terminals in a million. It seems that this is the home provider that is involved (SDI, a subsidiary of Samsung), it would have provided 70% of the batteries Note 7.

This case comes at the worst time for the giant. Of course, we can welcome the precautionary principle in order to avoid further incidents but the image of the PHABLET risks being tarnished for a long time, while this would validate the comeback of the manufacturer.