“This number is not assigned”. This was heard people wishing us by phone Free subscribers Sunday mid morning. For over an hour, the few 10 million users Free Mobile remained, in fact, unreachable. The outage apparently it affected the whole of France and ended shortly before noon.
Private reception of calls, the mobile operator’s subscribers could nevertheless make phone calls and send SMS. Internet also still available during this time. The news spread like wildfire on the web. The outage quickly caused an outcry on social media . Many disgruntled subscribers or really angry against Free, following the technical incident.
This giant failure is seems he godsend for other operators mobile of the country. At a time when the customer is king and supply abundant, Free will have to fight to keep its dissatisfied customers. The inconveniences suffered by Free users may encourage some to turn to the competition. However, this phenomenon is likely to be marginal, since a large number of Free customer is attracted by the competitive prices offered by the operator. For these subscribers, the price outweighs the quality of service. However, if this kind of failure were to become frequent, Free could well leave customers.
The lack of communication of the brand also react much. Indeed, Free has, for now, provided any explanation as to the origin of the fault. Customers are still waiting for operator response.
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