Skype outage: the identified problem and service restored at night (MAJ) – ZDNet France

Updated 09/22/2015 at 8:49: In a message posted for more than 15 hours, Skype claimed to have identified the cause of the failure affecting messaging. More than 10 hours have nevertheless been necessary to fully restore service to users. “The Skype services have been fully restored” So wrote the firm on the status page. Users, private service for a very large part of the day on September 21 and until late at night, can in principle connect again.

Updated 09/21/2015 17:00: “We have identified the network problem that prevented users connect and use Skype today. We’re reconnect our customers, and we focus on the total service restoration “A new message of support Skype update on the massive outage affecting users service. It therefore come from the network layer, and although that identifies incident is not yet resolved. Skype also states that users of Skype for Business (formerly Lync) are not affected by what is now much more than an inconvenience.

Updated 09/21/2015 15:00: The support Skype has updated its trouble ticket on the outage that Skype button. And it seems that the damage is much greater than had been estimated initially. “We detected a problem that affects many ways Skype” now says Leonas Sendrauskas, head of Skype support. The people connected to Skype can indeed more change their status, and the subscriber contacts are listed as offline, which prevents call them. In addition, group messages, connect to the service, or billing affected. In short, many of the features of the service are paralyzed.

The Skype service is currently facing numerous connection problems, a significant portion relates to presence indicators. The service maintenance team issued a post mentioning this failure, explaining and being at work to resolve it.

This failure can be characterized as critical as audio and video calls work. Still it can be a problem during the organization of business meetings.

“Some of you may have problems with the Skype presence indicator and can see online” details Leonas Sendrauskas, head of Skype support, mentioning in passing that users affected by the problem can not change their presence status, their contacts do not all appear online, and it is impossible to contact them.

Side development and new features, Skype has just put on the market a translation tool, Skype Translator, which is soon to be integrated with the Windows version of Skype. Currently, Skype Translator supports four languages ​​(English, Spanish, Italian and Mandarin) and 50 languages ​​written in instant messaging.