This time it is the right one. Bouygues Telecom announced the overall resolution of the outage that hit its fixed subscribers between Thursday and Friday. Small reminder of the facts: this Thursday night at 18:30 the fixed network Bouygues Telecom fell, denying Internet access to all its 2.6 million subscribers. And as usual, those who tried to reboot their boxes lost in the wake of television.
The operator reacted quickly to 19h indicating on
Twitter “that his teams are on deck” to solve these “worries
connection. “Questioned by AFP, Bouygues Telecom put forward a”
network problem “, causing” a national Internet station “without
know “where it comes from.”
By mid-evening, the operator stated that “the failure is resolved” and “the service
gradually returned to normal. “And to apologize for” the beginning of
evening missed. “Still no explanation, however, apart from the
possibility of an “equipment failure” whose origin was still
sought. Some observers suggest the famous and classic
DNS problem.
However, on Friday for subscribers
always complaining about not having access to the Internet. In the morning, the operator indicated see a gradual return to normal but in the afternoon, there were still customers in the dark.
This Saturday, Bouygues Telecom has formalized the end of the fault (without giving reasons) and announced compensation for its clients. “To forgive us, we wanted to announce the good news of 21/10 to 28/10 guests have included the SCO FTA channels That should allow you to make up this lost TV evening!”. This bouquet is normally offered at 12 euros per month.
“We reiterate our apologies for these disturbances and thank you for waiting,” says Bouygues Telecom.
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